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Support
We have several places where any support questions you may have can be answered. If you do not find an answer in one of our resources, please feel free to contact us by phone or email.

The office is open Monday thru Friday 9am - 5pm EST. All phone messages will be returned on the next business day during normal operating hours. All email requests will usually be answered within 24 hours.

Available Support


Phone Support:
Phone support is available for free to all demo and registered users for a period of 1 year from the purchase date. Phone support is only available Monday thru Friday 9am-5pm EST.

Phone Support Hours:
M-F 9am - 5pm EST

Email Support:
Email support is provided free of charge. You will usually get a response within 24 hours.

Remote Support
Monday - Friday 9am - 5pm EST

We can log-on your computer for training or repair common problems remotely, if needed.

Email or call us to setup an appointment.

If you have been given a Remote Support Pin. Click here to enter it.

Remote Support

Resources


Frequently Asked Questions
If you have questions about PointOS Professional, start here. These are most commonly asked questions, with answers.

view FAQ

Online Manual
Get information on how to setup and use PointOS Professional.

view mananger manual

Contact Support
If you can't find any answers from the manual or the frequently asked questions, just contact us. We'll be happy to answer your questions.

contact support
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